Acceptance and services
By using the website or placing an order, you confirm that you are at least 18 years of age or are using the service under the supervision of a parent or guardian.
Wah Thali provides freshly prepared meals, thalis, combos, beverages, takeaway, and home delivery. All orders are subject to availability and acceptance.
Orders, pricing, and payments
Orders are confirmed only after payment or operational confirmation, where applicable. Once accepted, preparation may begin immediately.
Prices are shown in Indian Rupees. Taxes, delivery fees, pickup charges where applicable, convenience fees, and discounts are displayed before payment. Prices may change without prior notice.
We accept secure online payments and approved payment methods. Wah Thali does not store card details, banking credentials, or UPI PINs.
Delivery, self pickup, and food quality
Delivery times are estimates and may vary because of traffic, weather, festivals, high order volumes, or other operational factors.
Customers must provide accurate delivery details and be available to receive the order. Food should be consumed promptly after delivery and stored or reheated responsibly.
When self pickup is selected, no delivery charge is added. Customers must collect the order from the Wah Thali kitchen address shown at checkout and keep the registered phone reachable for order updates.
Cancellations, refunds, and offers
Customer cancellation is allowed only before food preparation starts. Once preparation begins, cancellation requests may not be accepted.
Refunds may apply for restaurant-cancelled orders, duplicate payments, payment deducted but order not confirmed, or verified quality issues.
Coupons, discounts, loyalty rewards, and promotional campaigns may have expiry dates, usage conditions, and may be modified or withdrawn without prior notice.
Law and jurisdiction
These terms are governed by the laws of India. Disputes are subject to the competent courts of Kolkata, West Bengal.