Welcome to Wah Thali (A unit of Backyard Bol LLP). Please carefully read the following Terms and Conditions ("Terms") before using our services or placing an order. By accessing our website, placing an order, or using our services, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using our services.

1. Acceptance of Terms:

• These Terms constitute a legally binding agreement between you ("User," "you," "your") and Wah Thali (A unit of Backyard Bol LLP) ("Wah Thali (A unit of Backyard Bol LLP)"), "we," "us," "our"). By using our services, you agree to comply with and be bound by these Terms.

2. Orders and Delivery:

• Orders can be placed through our website or designated delivery platforms.
• Delivery times are approximate and subject to availability.
• Wah Thali (A unit of Backyard Bol LLP) will make reasonable efforts to deliver orders within the estimated time, but delays may occur due to unforeseen circumstances.

3. Menu and Pricing:

• Our menu and prices are subject to change without notice.
• All prices are exclusive of applicable taxes and delivery fees.

4. Payment:

• Payments can be made using the designated online and cash payment methods. Cheques are subject to clearance.
• Your payment details will be securely processed in accordance with industry standards.

5. Cancellation and Refunds:

• Orders can be cancelled up to a certain time before the scheduled delivery time. Please refer to our cancellation policy for more details.
• Refunds, if applicable, will be processed in accordance with our refund policy.

6. Allergies and Dietary Restrictions:

• Wah Thali (A unit of Backyard Bol LLP) strives to accommodate allergies and dietary restrictions, but we cannot guarantee that our food is completely free from allergens or cross-contamination.

7. Quality and Satisfaction:

• We take pride in preparing high-quality food. If you are dissatisfied with your order, please contact us within a reasonable time to address your concerns.

8. Intellectual Property:

• All content on our website, including images, logos, and text, is protected by intellectual property laws, and may not be used without our explicit permission.

9. Privacy and Data Protection:

• Your personal information will be handled in accordance with our Privacy Policy.

10. Limitation of Liability:

• Wah Thali (A unit of Backyard Bol LLP) shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our services or any errors or omissions in our content.

11. Force Majeure:

• Wah Thali (A unit of Backyard Bol LLP) shall not be responsible for any delay or failure to perform its obligations due to circumstances beyond its control, including but not limited to natural disasters, strikes, or governmental actions. Every order is for immediate consumption, we will not be responsible for circumstances occurring due keep food for long time.

12. Governing Law and Jurisdiction:

• These Terms shall be governed by and construed in accordance with the laws of Kolkata Jurisdiction, without regard to its conflict of law principles.
• Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Kolkata Jurisdiction.

13. Amendments:

• Wah Thali (A unit of Backyard Bol LLP) reserves the right to modify or update these Terms at any time. Changes will be effective upon posting on our website.

14. Refund Process:

• Refunds for cancelled orders will be processed based on the following guidelines:
  • Cancellations made within 3 minutes of placing the order may receive a full refund.
  • Cancellations made after 3 minutes but before 10 minutes of the scheduled delivery may receive a partial refund.
  • Cancellations made within 15 minutes of the scheduled delivery may not be eligible for a refund.

15. Eligibility for Refund:

• Refunds may be issued in the original form of payment or as a credit towards future orders, based on our discretion.
• Orders that have been prepared and are in the process of delivery or have already been delivered are generally not eligible for refunds.
• Refunds will not be provided for orders where the cancellation request is made after the designated cutoff time.

16. Defective or Incorrect Orders:

• If you receive an order that is incorrect or defective, please contact us within 10 minutes of receiving the order. We will assess the situation and may offer a replacement or refund based on the circumstances.

17. Information We Collect:

We may collect various types of information from you, including but not limited to:

• Personal Information: Name, email address, phone number, address, and other contact details.
• Payment Information: Credit/debit card information, billing address, and other payment details.
• Order Information: Details of your orders, including food preferences and dietary restrictions.
• Usage Information: Information about how you use our website, including IP address, browser type, and browsing history.
• Communications: Correspondence and feedback you provide to us.

18. How We Use Your Information:

We use the collected information for various purposes, including but not limited to:

• Processing Orders: Fulfilling your food orders and ensuring timely delivery.
• Customer Support: Responding to your inquiries, requests, and providing assistance.
• Marketing: Sending promotional emails, newsletters, and special offers (you can opt out at any time).
• Improving Services: Enhancing our products, services, and website based on user feedback and behaviour.
• Legal Compliance: Complying with applicable laws, regulations, and legal processes.

 

19. Disclosure of Your Information:

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business (e.g., payment processors, delivery services).
• Legal Authorities: When required by law or to protect our rights, privacy, safety, or property.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• Consent: With your explicit consent, we may share information for specific purposes.

20. Data Security:

• We implement various security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

21. Your Choices:

• You can update your personal information and communication preferences by contacting us.
• You can opt out of receiving marketing communications at any time.
• You can disable cookies in your browser settings, but this may impact your website experience.

22. Children's Privacy:

• We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us.

23. Changes to this Privacy Policy:

• We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the effective date will be updated accordingly.

24. Contact Information:

• For any inquiries, feedback, or concerns, please contact us at wahthali21@gmail.com

By using our services, you acknowledge that you have read, understood, and agreed to these comprehensive Terms and Conditions. Thank you for choosing Wah Thali (A unit of Backyard Bol LLP) Cloud Kitchen.

Last updated: 10.07.2023

Wah Thali (A unit of Backyard Bol LLP)